Your privacy matters. This policy explains what personal data we collect, how we use it, and the choices you have. We never sell your personal information to third parties.
This Privacy Policy describes how Khelsel Pvt. Ltd. ("Khelsel", "we", "us", or "our") collects, uses, and shares information when you use our website and services. By using our platform, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly:
- Account data: full name, email address, mobile number, and password when you register.
- Booking data: sport type, venue selection, preferred date and time slot, and any special requests.
- Payment data: transaction references, payment method (eSewa, Khalti, Cash). Full card or wallet credentials are handled by the respective payment provider — we do not store them.
- Communications: messages, support requests, and feedback you send to us.
Information collected automatically:
- Usage data: pages visited, features used, search queries, booking history, and session duration.
- Device data: IP address, browser type, operating system, and device identifiers.
- Cookies and similar technologies: session tokens and preference cookies (see Section 4).
Information from third parties:
- If you sign in using Google OAuth, we receive your name and email address from Google as authorised by you.
2. How We Use Your Information
We use your data to:
- Create and manage your account and authenticate your identity.
- Process bookings and send confirmation emails and reminders.
- Handle payments and issue refunds where applicable.
- Provide customer support and respond to your enquiries.
- Improve the platform through analytics, bug fixes, and feature development.
- Send transactional communications (booking confirmations, OTP verification).
- Send promotional communications — only with your consent, and you may opt out at any time.
- Comply with legal obligations and enforce our Terms of Service.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:
- Venue providers: Booking details (name, contact, selected slot) are shared with the venue to fulfil your booking.
- Payment processors: eSewa and Khalti receive necessary transaction details to process payments.
- Service providers: Trusted vendors who assist with email delivery, analytics, and hosting, under strict data processing agreements.
- Legal requirements: We may disclose data when required by law, court order, or to protect the rights and safety of our users.
- Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction, with prior notice to you.
4. Cookies and Tracking
We use the following types of cookies:
- Essential cookies: Required for authentication (session tokens) and core functionality. These cannot be disabled.
- Preference cookies: Remember your language and display settings.
- Analytics cookies: Help us understand how users interact with the platform. These are anonymised.
You can control non-essential cookies through your browser settings. Disabling cookies may affect some functionality.
5. Data Security
We implement industry-standard security measures including TLS encryption for data in transit, hashed password storage, and restricted internal access controls. However, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password and to report any suspected security incidents to security@Khelsel.com.
6. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide services and comply with legal obligations. After account deletion, booking records may be retained for up to 5 years for accounting and legal purposes. Anonymised analytics data may be kept indefinitely.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request erasure of your personal data, subject to legal retention requirements.
- Portability: Receive your data in a structured, machine-readable format.
- Objection / Restriction: Object to or restrict certain processing activities.
- Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, email us at privacy@Khelsel.com. We will respond within 30 days.
8. Children's Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly. If you believe a minor has registered, please contact us immediately.
9. Third-Party Links
Our platform may contain links to third-party websites (venue websites, payment gateways, social networks). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you by email or by displaying a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of the Services constitutes acceptance of the updated policy.
For privacy-related questions, requests, or complaints, please contact our Data Protection team:
- Email: privacy@Khelsel.com
- Address: Khelsel Pvt. Ltd., Kathmandu, Nepal